The answers, made simple
Good questions make for a better clean.
Whether you are looking for house cleaning in St. Louis, planning a move, or comparing commercial cleaning partners, we want you to know what to expect. Here are the questions we hear most, answered with the same warmth and clarity we bring to every visit.
Start with your space
A clear plan is one conversation away.
Explore our services, then tell us what your home or facility needs. We will help you find the right next step.
A little more peace of mind
The clean should feel clear before it begins.
We keep the buying process straightforward, the language human, and the work grounded in what your space actually needs. Open a question to see the short answer, or request a free estimate when you are ready to talk.
01 / Home care
Residential cleaning FAQ
From a first visit to a steady recurring rhythm, here is what to expect from our St. Louis house cleaning team.
How much does house cleaning cost in St. Louis?
House cleaning cost in St. Louis depends on the size of your home, its current condition, the rooms you want covered, and how often you would like service. We learn what matters to you first, then provide a clear, personalized free estimate for your home or apartment.
How often should I schedule recurring cleaning?
Weekly or every-other-week cleaning works well for many busy households, families, and pet owners who want the home to stay comfortable between visits. Monthly service can be a helpful reset, and we can talk through the rhythm that fits your schedule, traffic, and budget.
What's the difference between regular cleaning and deep cleaning?
Regular cleaning keeps up with the everyday work: kitchens, bathrooms, floors, reachable surfaces, and the high-touch areas your household uses most. Deep cleaning is a more thorough reset that gives extra attention to built-up dust, baseboards, trim, cabinet fronts, grout lines, and hard-to-reach details before recurring service or whenever your home needs a fresh start.
What's included in a standard cleaning visit?
A standard visit typically includes dusting reachable surfaces, wiping counters and appliance exteriors, cleaning sinks and fixtures, refreshing bathrooms, removing trash, vacuuming carpets and rugs, and mopping hard floors. We also look for the small details—cobwebs, fingerprints, pet hair, and high-touch surfaces—so the clean feels complete.
Are your cleaning products safe for kids and pets?
Yes. We use eco-friendly cleaning products selected to be safe for pets, kids, and the environment while still giving your home a thorough clean. If your household has a specific sensitivity or product preference, tell us and we will include it in your personalized plan.
Do I need to be home during the cleaning?
No, you do not need to be home as long as we have a safe way to access the space and clear instructions for your visit. Many clients share an entry code, leave a key, or arrange access through their building, and we will confirm the details with you ahead of time.
What if I'm not happy with the cleaning?
Please let us know as soon as possible so we can understand what missed the mark and make it right. Our satisfaction guarantee is part of the Top Level standard, and our team follows up with care instead of leaving you to solve the problem alone.
How do I book a cleaning or get a free estimate?
Start on our contact page with a few details about your home, ZIP code, preferred frequency, and the service you have in mind. You can also call 314-910-1241, and we will help you choose between recurring house cleaning, deep cleaning, or another visit that fits your next step.
02 / Fresh starts
Move-in / move-out cleaning FAQ
Moving has enough moving parts. Our move-out cleaning helps make the handoff, inspection, or new beginning feel more organized.
How far in advance should I book a move-out cleaning?
As soon as you know your closing, inspection, lease, or key handoff date, reach out so we can look at availability. We can sometimes accommodate shorter timelines, but advance notice gives us the best chance to coordinate the move-out cleaning around your schedule.
Do you clean empty apartments and homes?
Yes. Empty homes and apartments give our team clear access to cabinets, baseboards, trim, floors, ledges, fixtures, and the other details that are harder to reach around furniture. We provide move-in and move-out cleaning for renters, homeowners, landlords, real estate professionals, and property managers in the St. Louis area.
Will the cleaning help me get my security deposit back?
A detailed move-out cleaning can help you present the property in a clean, cared-for condition and address many of the areas commonly noted during a handoff. Deposit decisions belong to the landlord or property manager, so we cannot guarantee a refund, but we can help you prepare the space thoughtfully.
What does a move-in or move-out cleaning include?
We clean room by room, including kitchens, bathrooms, counters, sinks, fixtures, cabinets, doors, frames, baseboards, ledges, reachable vents, carpets, rugs, and hard floors. We also pay attention to high-touch areas such as handles, switches, and counters so the next chapter starts with a space that feels ready.
03 / Workplaces
Commercial & janitorial FAQ
A clean workplace should support the people inside it. We build practical commercial cleaning programs around your hours, traffic, facility, and standards.
How much does commercial cleaning cost?
Commercial cleaning cost depends on your square footage, facility type, cleaning frequency, traffic, and the areas you want included. We will review your space and priorities, then provide a straightforward estimate for recurring commercial cleaning or a one-time project.
Do you offer janitorial contracts for offices?
Yes. We offer recurring office cleaning and janitorial services that can be shaped around daily, weekly, or custom schedules. We clarify access, points of contact, priorities, and service standards up front so your team has a dependable cleaning partner and a clear plan.
Can you clean outside business hours, such as nights or weekends?
We can often schedule commercial cleaning outside your busiest hours, including evenings or weekends, depending on team availability and the needs of your facility. Tell us when your space is accessible and we will build the conversation around a schedule that protects your workday.
Do you provide your own supplies and equipment?
Yes. Our team brings the cleaning supplies and equipment needed for the agreed scope of work, including eco-friendly products safe for pets, kids, and the environment. If your facility has approved products, equipment, or compliance requirements, share them during the estimate so we can plan accordingly.
Is your team background-checked and insured?
Yes. Top Level Cleaning Experts is a women-owned St. Louis company with a background-checked, bonded, and insured team. We pair that trust foundation with clear communication, careful work, and a satisfaction guarantee for residential and commercial clients.
Can you service multiple locations or my type of business?
We work with St. Louis offices, medical and dental practices, property managers, and other busy facilities that need consistent commercial care. If you have multiple locations or a specific facility type, tell us about the spaces, access, and schedule so we can confirm whether the right service plan is a fit.
04 / The Top Level standard
General & trust FAQ
The details matter when someone is caring for your home, your team, or the place your customers walk into.
Are you licensed, bonded, and insured?
Top Level Cleaning Experts is a women-owned St. Louis cleaning company with a bonded and insured, background-checked team. We believe trust should be easy to see before the first visit, which is why dependable communication and a satisfaction guarantee are part of the experience.
What areas of St. Louis do you serve?
We serve St. Louis homes and businesses across communities including Chesterfield, Kirkwood, Ellisville, Town and Country, University City, Clayton, Ladue, Frontenac, Creve Coeur, Des Peres, Webster Groves, and Glendale. Visit our service areas page or contact us to talk through your ZIP code and the right local plan.
Is Top Level Cleaning Experts women-owned?
Yes. Top Level Cleaning Experts is a women-owned local business rooted in St. Louis, and the spaces we clean belong to our neighbors. That local point of view shapes our warm communication, personalized service, and attention to detail.
Do you offer a satisfaction guarantee?
Yes. We stand behind our work with a satisfaction guarantee and want to hear from you if something does not feel right. We will listen, follow up, and work toward a solution that reflects the care you expected from Top Level.
Ready when you are
Let’s make your next clean the easy part.
Tell us about your home or workplace and get a tailored free estimate from a local team you can trust.